Having traveled with Philippine Airlines (PAL) on multiple occasions, my experiences have left me disappointed and frustrated. In this post, I would like to shed light on the numerous issues I have encountered, including delayed flights, poor customer service, mishandled baggage, lack of compensation, outdated aircraft, and questionable pricing.. Philippine Airlines. Philippine Airlines is Certified as a 4-Star Airline for the quality of its airport and onboard product and staff service. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff. » Explaining the Star Rating Levels.
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